Every customer answered, around the clock

Orbi is an AI receptionist for small and medium-sized businesses. It answers your customers in the chat on your website and in your own customer app — around the clock, weekends included —, takes reservations, appointments and orders, and answers questions about your business. Everything ends up in one dashboard.

There are three plans, all with the chat on your website and your own customer app. Starter: EUR 149 per month, with reservations and appointments, knowledge base and dashboard. Business: EUR 249 per month, plus takeaway orders for restaurants, services with durations for salons and a catalog with business-customer orders for suppliers. Pro: EUR 449 per month with the highest allowance, plus patient records for practices and room management for hotels. All prices exclude VAT; cancel monthly, no setup fee, no minimum term.

You create an account on or-bi.al and set up your business for free: opening hours, services or menu, and your information — fastest via your website address. You can test the assistant there in writing. To go live, you send us an activation request: we set up the chat for your website and your customer app together with you, usually within one working day. The subscription only starts once everything works.

Yes. As soon as your business is set up, you test your own assistant in writing in the dashboard. On request we also send you a start link by email: one click on “Start the trial” puts your assistant live for 2 hours — in the chat on your website and in your customer app. Just opening the link starts nothing.

In writing — in the chat on your website and in the customer app — Orbi answers in German, English, Italian, Greek, and Albanian, always in the language the customer writes in.

Orbi suits any business that gets more questions and bookings than it can answer: restaurants and takeaways, hair and beauty salons, dental and other practices, hotels and guesthouses, suppliers and wholesalers. Each type of business gets the right setup: a restaurant reservations and orders, a salon appointments with services and durations, a hotel room requests with arrival and departure dates, a supplier a catalog with per-customer agreements.

Yes. Orbi takes table reservations and appointments with date, time, party size and name, and checks them against your opening hours — closed days, lunch break and last booking time included. If a request falls outside them, it suggests the nearest possible times instead of booking. From the Business plan, it also takes takeaway orders, with the total and a realistic pickup time. Everything appears in your dashboard straight away.

WhatsApp: requires your business to be verified by Meta. The business does the verification itself; once you are verified, we help you connect it. Until then, and alongside it, Orbi answers in the chat on your website and in your customer app.

Orbi doesn't make things up. It answers from the information you have entered — parking, payment methods, allergens and the like, which you can also import from your website in one go. Anything not in there, it says so openly and takes a note for your team, which appears in the dashboard.